I appologize for any inconvience caused by lack
of updates to the website. I do the best I can to update this website when
the need arises.
1. Please note that I am out of hemp match and
that I will not be able to order anymore.
2. As of January, 2016, the website has been
updated to reflect new product and pricing for clothing. The modest price
increase reflects the increased cost of raw materials for the clothing.
3. As of July 17, 2016, there has a been a change
in the Stuart Press book prices. This is due to the drop in the Pound to
the Dollar. Should that increase, so will the book prices.
4. If you call, please leave a message!!!!!!
I understand that you would rather speak to a person when you call. If you
must speak to a person when you call, please call after 7pm EST any evening
(757-866-8819) and I will be happy to talk to you. However, please know
that quickest way to contact me is through email at sykesutler-at-wildblue.net
and I will get back to you as soon as possible.
5. Also, this is our personal telephone line
as well as the sutlery and we are located in the Eastern Standard Time Zone
and would appreciate tremendously if, when you call to be conscious of the
time difference when you are calling (especially those on the West Coast
6. While making orders, I am trying to build
up stock again. Please email or call with your inquiries to see what I have
managed to get done an in stock. However, as I said I am working and I try
my best to get orders done in a reasonable period. Please understand that
sometimes life does get in the way of the completion dates for orders.
7. I have a new gunsmith with new and far better
guns that I have ever had previously. There is no plans at the moment to
put them on the website given the present back log of orders. Call to see
what I may have in stock at the moment that might not be on order.
8. I am not set up to have a retail shop location.
This is something that the City will not allow.
9. I am still working to have shopping cart
on the website for certain items. Please bear with me.
Shipping: All packages will be sent USPS Priority
Mail - Delivery Confirmation. If you prefer not to check with me to calculate
the charges for you, shipping is 20%, but, the minimum shipping charge will
be $6.00. I am not close to a Fedex or UPS facility and will not ship them
that way unless absolutely necessary.
Returns and exchanges: There will be a 15% restocking
charge for anything returned. The only exception being something exchanged
for the same item in a different size. If there are signs of disassembly
or otherwise worked over to find out how they're made there will not be
a refund. The designs are not copyrightable, but I have very lousy feelings
for anyone who uses one of my items to copy it, and then doesn't have the
courtesy to pay for the original. Also, shipping is non-refundable. If you
return an item even for size, please note that you will be charged shipping
on the replacement item I send you and you will be credited for returning
the original item.
Terms are Cash, Check, MasterCard, Visa, American
Express, Discover or PayPal upon completion for all items unless other arrangements
have been made at the time of the order. Checks and Money Orders must clear
my bank before any order is shipped. For all orders out-of-country, please
contact me for shipping amounts and to discuss delivery options.
Current sales tax rates I use:
Virginia residents, add 5.3%.
Internet address: I check this account a minimum
of once a day, per business day, and usually reply immediately unless we
are away at an event, too busy at work to respond, unable to get a internet
connection because of weather or away for some other reason: sykesutler-at-wildblue.net
Mail address and phone:
P.O. Box 335
Claremont, Virginia 23899
My husband and I both work outside the home.
The best way to get ahold of me is via email. If you want to speak to me
directly, please email first and I will give you a time to call when I will
definiately be home to speak to you. Also, I do not have a separate fax
number now. If you need to fax me, call or email and I will set up the fax
machine. However, your best course is always e-mail.
The Sutlery is a one person operation and being
that I am working outside the home may get the voice mail. Please note that
I will call you back if you leave a message with a telephone number.